Careers

 

 
 

At Netsolace, we are always looking for smart, dedicated people with an entrepreneurial streak and a desire to conquer the
world. Our fast paced, collaborative culture and outstanding benefits package will ensure that you will be able to perform at
your very best.

Be sure to check back often to see if an appropriate position is available for you or apply via

Currently we are looking for the following positions:
Career Possibilities
 
 
 
Netsolace USA
Technology Sales
We seek bright, self motivated, hard working individuals, with a proven track record to help build and expand our client base.   
You should be able to identify, qualify and develop quality long lasting relationships with clients.  This position requires you to be a master of both written and verbal communications, time management and problem resolution.  You should also be adaptable to change.  Knowledge of the Information Technology as well as Franchise Industry is required.
As a key member of the sales team, you’ll be responsible for developing leads and then delivering sales revenue. Develop potential sales opportunities and expedite the sales cycle by qualifying leads generated through marketing programs and other lead sources.

Requirements:

  • Bachelor’s Degree
  • Extremely hard working and entrepreneurial
  • Experience in franchise industry
  • Solid understanding of technology.
  • Accomplished sales skills, with proven track record of producing revenue.
  • Ability to multi-task and work in a fast paced, demanding environment.
  • Ability to effectively create leads and deliver sales.
  • Requires professional demeanor and appearance with impeccable verbal and written communication skills.
  • Ability to quickly learn.
  • Be highly aware of generating quality work in every aspect of your job.
  • Ability to be self managed.
  • Ability to overcome challenges.
  • Proven organizational skills with attention to detail and the ability to prioritize.

We offer competitive compensation and benefits packages.  For consideration, send your resume to .
 
Netsolace USA
Technical Support Manager

Job Description:
This position is responsible for the day-to-day supervision of the Technical Support team. The successful candidate will provide leadership and direction to the Technical Support staff. This position will report to the I.T. Manager.


Responsibilities:

  • Oversees software support staff, leading and directing their work.
  • Provides advanced troubleshooting skills to resolve technical problems.
  • Tracks problem cases and communicates these to management.
  • Provides escalation, prioritization and resolution support
  • Acquires expertise in all technologies and products supported.
  • Researches, reports and corrects any quality assurance issues.
  • Responsible for hiring additional support staff as needed.
  • Manages department objectives to ensure goals are met.
  • Establishes and maintains relationships with hardware and software development teams.
  • Compiles performance statistics on a monthly/quarterly basis.
  • Coordinates and facilitates weekly support staff meeting
  • Monitors service calls to observe employee demeanor, technical accuracy, and conformity to company policies.
  • Communicates regularly with staff to ensure that processes and procedures are effective.
  • Studies and standardizes procedures to improve efficiency of support personnel.
  • Acts as first point of escalation for team regarding any issues.
  • Determines work procedures, prepares work schedules, and expedites workflow
  • Performs root cause analysis on multiple incidents to determine if a problem exists
  • Relies on extensive experience and judgment to plan and accomplish goals.
  • Performs a variety of other tasks as assigned.
Requirements

  • Team leadership/management experience
  • Bachelor's degree and 2-3 years of experience in the field or in a related area.
  • Familiarity with a variety of software support concepts, practices, and procedures.
  • Excellent communication skills
  • Strong and creative problem solving ability.
  • Aptitude to learn new technologies and practices quickly.
  • Demonstrates initiative, ability to work independently, self starting, motivated and committed to excellence in service.
  • Deep understanding of industry standards and best practices
  • Strong drive to implement innovative changes for improving support and team performance
  • Ability to perform in a dynamic environment.
  • Proficiency in Microsoft Office.

We offer competitive compensation and benefits.  For consideration, please email your resume to.
 
Netsolace USA
Technical Support / Helpdesk
Description:
The Support Technician is responsible for providing first tier systems and/or software support to franchisee clients. Their primary focus is to make Netsolace technologies more accessible to the end user through education, assistance with problems and advocacy. They are the primary point of contact for end users of our software and systems, representing Netsolace to these users. They assist users with their questions and needs regarding our systems and software. They also should represent the end users to Netsolace by presenting their complaints, requests and ideas.

Responsibilities:

  • Evaluate end user support issues and provide appropriate support.
  • Represent the opinions and ideas of the end users to the Netsolace development staff.
  • Provide telephone training on Netsolace software and web sites as required.
  • Assist other members of the support staff in responding to client issues.
  • Daily interaction with other members of the Netsolace support team to determine the best approach to end user issues.
  • Communication with the Netsolace development team to report problems and coordinate their assistance.
  • Consistent and detailed documentation of support provided in Netsolace support portal and other documentation tools.
  • Performs all other duties as assigned by management.
Requirements:

  • Proficiency at multi-tasking in a fast-paced environment; ability to prioritize and juggle to consistently meet multiple short deadlines by numerous clients.
  • Exceptional written and verbal communications; excellent presentation skills.
  • Untiring patience with non-technical callers.
  • The ability to learn new software quickly.
  • Extensive familiarity with Microsoft Windows XP.
  • Experience troubleshooting small business network connectivity issues.
  • Well-developed attention to detail and an ingrained passion for excellence.