Because we specialize in solutions for franchisors, we are constantly getting feedback from both franchisors, franchisees and hundreds of end users of our systems.  Because our support staff and development teams are linked with the same support system, our turn-around time for new changes and modifications is very quick.  We are also proud of the fact that we have programming and development experts located both in the US and abroad so that the continued development of our systems is nearly non-stop.  When the US staff is getting ready to close down, they are handing projects off virtually so the project momentum can continue while they sleep.  This means that when a problem is discovered, a resolution is usually programmed, tested and deployed within 24-48 hours, giving our systems a significant advantage over all the other technology providers in the franchise world.