While we believe that our systems are so easy to use, they require no training, we certainly realize that not all users will grasp new software concepts in exactly the same manner.  This is why we offer a variety of training platforms for our systems including training manuals, training videos, classes, on-site training sessions and even live online training so that we can remotely control and direct the training process.  Our trainers also serve double duty as help desk support staff so they are highly aware of the ins and outs of our systems – they have to be, it’s their daily task to support users of our systems across the country.  Beyond training, our End User Help Desk staff will not only respond to your calls immediately, but we have remote access to most systems and servers, so if we see an issue with your organization, we can correct it in one place quickly before it impacts others within your system.  Our help desk is available for both live phone and online support from 8am to 8pm EST Monday through Friday as well as Saturdays from 9-3 EST.