Long before a new unit opens for business, Operations may be involved in real estate, lease negotiations, permitting and more.  It is critical to franchise success that every locations open with the exact same set of requirements which is captured within our New Store Management module. After a store opens, the technical aspects of getting the job done need to be communicated and captured so that even off-site staff can understand what is happening within each unit.  Operations typically capture the business process – how we do what we do.  If your technology system is not integral in this daily business process, you are missing out on important opportunities for systemic improvements and profits.  Our Socket Fransupport^® system currently allows for staff scheduling, time clock, CRM and we’ve just added a comprehensive HR module that monitors time off, sick days and vacation requests (including email reminders for the management staff).  Another important aspect of Operations is our comprehensive Supply Chain Management module which can be tied to all of your approved vendors so franchisees and their management staff can place orders easily online, check order status and delivery timeframes, all without leaving the Socket Fransupport^® system.  The on-going process of measuring in-store quality issues is also systematized within our QAR (Quality Assurance Report) module.